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Evidence Guide: FNSCUS503A - Review business performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSCUS503A - Review business performance

What evidence can you provide to prove your understanding of each of the following citeria?

Establish a system to review business performance

  1. Service parameters are determined in consultation with others to enable performance to be reviewed effectively
  2. Measures of business performance are established which provide accurate and accessible information on business provision
  3. Accurate, secure and reliable data recording facilities are established
  4. Performance data is regularly obtained and recorded
Service parameters are determined in consultation with others to enable performance to be reviewed effectively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measures of business performance are established which provide accurate and accessible information on business provision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurate, secure and reliable data recording facilities are established

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance data is regularly obtained and recorded

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse performance data

  1. Performance data is collated to enable a review against planned outcomes to be conducted
  2. Analysis is conducted to establish whether planned outcomes have been achieved
  3. Variations of performance against planned outcomes are identified and documented
Performance data is collated to enable a review against planned outcomes to be conducted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analysis is conducted to establish whether planned outcomes have been achieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Variations of performance against planned outcomes are identified and documented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine action required

  1. Variations in performance are assessed to determine the degree of change required
  2. Procedures are implemented to determine effectiveness of any changes implemented
Variations in performance are assessed to determine the degree of change required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedures are implemented to determine effectiveness of any changes implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply principles and practice of cost-benefit analysis, auditing, insurance benefits, credit stability assessment, history of risk claims, level of supplier service

evaluate all aspects of the industry to monitor and review organisation performance within the global market

consider and adapt to any special needs of customers, including cultural, language, race, religion, ethnic origin, socioeconomic status and demographic needs.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

Required Skills and Knowledge

Required skills

well-developed communication skills to:

determine and confirm information, using questioning for confirmation

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

use computer applications (word processing, spreadsheet, database) to assist in achieving required outcomes

access and update records electronically

access web based information services

well-developed literacy skills to read and interpret documentation from a variety of sources, record and consolidate relevant related information and write reports

research and analysis skills for accessing and interpreting relevant information

organisational skills, including the ability to plan and sequence work

auditing skills

data analysis and interpretation skills

Required knowledge

budgeting requirements and practice

common law, legal systems and procedures

organisation policy and procedures

industry compliance requirements

industry market position relative to product/line of business

underwriting guidelines and authorities

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Performance data may include:

claims rejected

client feedback

client files

complaints

cost

outstanding claims

portfolio results

premium collection

profitability

program lapses

records

renewal rate

response times.